Maximise the profitability of your Cloud Contact Centre
Handle more business, maximise customer satisfaction and cut operational costs
Our Cloud Contact Centre is free, managed service and includes International phone numbers and low call rates. We tailor the system to your exact requirements and have you setup in no time.
Your agents get up to speed faster
Generate business sooner for a quick ROI in five simple steps
We set up the system to your requirements
Connect your agents via our softphones (Windows, Android, iOS)
Monitor key metrics with custom-made dashboards
Increase agent performance with AI insights
Grow your business
Superior customer experience means business
Our Call Centre solution provides every tool needed to turn prospects into satisfied customers. Happy customers repeat business and become messengers for your services.
Great customer experience increases profits and lowers lead acquisition cost.
Hassle-free cloud-based call centre
No admin fuss or complex hardware required. Handle more business with less outlay. We deliver a fully managed service that is custom-made to your requirements.
All you need is a computer, a headset, and an internet connection to start or transform your call centre business today.
The smart Contact Centre that adapts to your business needs
Interactive Voice Menus (IVR)
Greet your customers professionally and provide service options
Automatic Call Distribution (ACD)
Smart call routing to Queues, Ring Groups and Agents
Omni Channel
Communicate through local calls, Instant Messaging and SMS
Work anywhere
React to call peaks and add standby agents, even if they are at home or on the goPowerful real-time monitoring and reporting for efficient operation
Real-time coaching
Listen in on call recordings, interfere and easily escalate issues
Performance Tracking
Use data analytics to reveal the top performers for agent training
Custom Dashboards
Get real-time data on business-critical metrics like agent, queue and contact centre stats
Live-Leaderboards
Motivate agents with performance tracking visuals and metrics like sales volume per agent
AI for personalised customer experience and smarter sales
Automated Lead Scoring
Focus on the prospects most likely to turn into customers
AI-Driven Analytics
Higher first call resolution (FCR) through Sentiment Analysis insights
Smart Chatbots
24/7 availability through AI-driven self-service chatbots
Speech Analysis
Convert call recordings into text to improve quality control and advanced analytics
Powerful real-time monitoring and reporting for efficient operation
Click to Call
Launch a call with a click in the CRM
Greet the customer by name
Link inbound calls to client records (screen pop-up)
Automated history
Auto-log customer interactions
Integrate with any CRM
Our solutions integrate with your business applications
Cut costs and increase profits
Save on
Customer satisfaction for our call centre solution
We had several telecoms providers before to cover all countries we are operating in. With Impact Tech we only deal with one and achieved worldwide coverage and the best call rates!
It is so easy to get started with Impact Telecoms. Quick setup, start making calls. Another plus, we saved more than 40% on communications costs.
The marketing and sales support we have received from Impact Tech has been excellent and has been extremely helpful to us.
Ready to try our cost-effective contact centre platform?
Hassle-free call centre solution that you can use right away
