Maximise the profitability of your Cloud Contact Centre

Handle more business, maximise customer satisfaction and cut operational costs

Our Cloud Contact Centre is free, managed service and includes International phone numbers and low call rates. We tailor the system to your exact requirements and have you setup in no time.

    Try our FREE cloud-based solution
    Deliver industry leading customer service

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    No credit card required. No commitment. No catches.

    Your agents get up to speed faster

    Generate business sooner for a quick ROI in five simple steps

    Cloud Contact Centre - We set up the system to your requirements

    We set up the system to your requirements

    Cloud Contact Centre - Connect your agents via our softphones (Windows, Android, iOS)

    Connect your agents via our softphones (Windows, Android, iOS)

    Cloud Contact Centre - Monitor key metrics with custom-made dashboards

    Monitor key metrics with custom-made dashboards

    Cloud Contact Centre - Increase agent performance with AI insights

    Increase agent performance with AI insights

    Cloud Contact Centre - Grow your business

    Grow your business

    Superior customer experience means business

    Our Call Centre solution provides every tool needed to turn prospects into satisfied customers. Happy customers repeat business and become messengers for your services.

    Great customer experience increases profits and lowers lead acquisition cost.

    Increase customer satisfaction
    Lower customer churn
    Highest Quality of Service
    Best compliance & brand protection
    Improved efficiency & productivity
    Higher First Contact Resolution (FCR)

    Hassle-free cloud-based call centre

    No admin fuss or complex hardware required. Handle more business with less outlay. We deliver a fully managed service that is custom-made to your requirements.

    All you need is a computer, a headset, and an internet connection to start or transform your call centre business today.

    The smart Contact Centre that adapts to your business needs

    Cloud Contact Centre - Interactive Voice Menus (IVR)

    Interactive Voice Menus (IVR)

    Greet your customers professionally and provide service options
    Cloud Contact Centre - Automatic Call Distribution (ACD)

    Automatic Call Distribution (ACD)

    Smart call routing to Queues, Ring Groups and Agents
    Cloud Contact Centre - Omni Channel

    Omni Channel

    Communicate through local calls, Instant Messaging and SMS
    Cloud Contact Centre - Work anywhere

    Work anywhere

    React to call peaks and add standby agents, even if they are at home or on the go

    Powerful real-time monitoring and reporting for efficient operation

    Real-time coaching

    Listen in on call recordings, interfere and easily escalate issues

    Performance Tracking

    Use data analytics to reveal the top performers for agent training

    Custom Dashboards

    Get real-time data on business-critical metrics like agent, queue and contact centre stats


    Motivate agents with performance tracking visuals and metrics like sales volume per agent

    Powerful real-time monitoring and reporting for efficient operation
    Cloud Contact Centre - AI driven analytics

    AI for personalised customer experience and smarter sales

    Automated Lead Scoring

    Focus on the prospects most likely to turn into customers

    AI-Driven Analytics

    Higher first call resolution (FCR) through Sentiment Analysis insights

    Smart Chatbots

    24/7 availability through AI-driven self-service chatbots

    Speech Analysis

    Convert call recordings into text to improve quality control and advanced analytics

    Powerful real-time monitoring and reporting for efficient operation

    Click to Call

    Launch a call with a click in the CRM

    Greet the customer by name

    Link inbound calls to client records (screen pop-up)

    Automated history

    Auto-log customer interactions

    Integrate with any CRM

    Our solutions integrate with your business applications

    Cloud Contact Centre - Integration with any CRM

    Cut costs and increase profits

    Save on

    Staff and Resources
    Staff and Resources
    Cloud Contact Center - save on Hardware and Infrastructure
    Hardware and Infrastructure
    Cloud Contact Center – no hosting/storage fees
    Running costs – no hosting/storage fees
    Cloud Contact Center - low global call rates
    Call Costs – low global call rates
    Cloud Contact Center - Save on Initial Investment and ongoing licencing
    Initial Investment and ongoing licencing
    Cloud Contact Center - Save on Office Space
    Office Space – work anywhere

    Customer satisfaction for our call centre solution

    admiral markets logo

    We had several telecoms providers before to cover all countries we are operating in. With Impact Tech we only deal with one and achieved worldwide coverage and the best call rates!

    CTO, Admiral Markets UK Ltd
    nord fx logo

    It is so easy to get started with Impact Telecoms. Quick setup, start making calls. Another plus, we saved more than 40% on communications costs.

    Apostolos Apostolou, Head of IT Department, NordFX
    robomarkets logo

    The marketing and sales support we have received from Impact Tech has been excellent and has been extremely helpful to us.


    Ready to try our cost-effective contact centre platform?

    Hassle-free call centre solution that you can use right away