Maximise the profitability of your Cloud Contact Centre

Handle more business, maximise customer satisfaction and cut operational costs

Our Cloud Contact Centre is free, managed service and includes International phone numbers and low call rates. We tailor the system to your exact requirements and have you setup in no time.

Try our FREE cloud-based solution
Deliver industry leading customer service


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No credit card required. No commitment. No catches.

Your agents get up to speed faster

Generate business sooner for a quick ROI in five simple steps

Cloud Contact Centre - We set up the system to your requirements

We set up the system to your requirements

Cloud Contact Centre - Connect your agents via our softphones (Windows, Android, iOS)

Connect your agents via our softphones (Windows, Android, iOS)

Cloud Contact Centre - Monitor key metrics with custom-made dashboards

Monitor key metrics with custom-made dashboards

Cloud Contact Centre - Increase agent performance with AI insights

Increase agent performance with AI insights

Cloud Contact Centre - Grow your business

Grow your business

Superior customer experience means business

Our Call Centre solution provides every tool needed to turn prospects into satisfied customers. Happy customers repeat business and become messengers for your services.

Great customer experience increases profits and lowers lead acquisition cost.

Increase customer satisfaction
Lower customer churn
Highest Quality of Service
Best compliance & brand protection
Improved efficiency & productivity
Higher First Contact Resolution (FCR)

Hassle-free cloud-based call centre

No admin fuss or complex hardware required. Handle more business with less outlay. We deliver a fully managed service that is custom-made to your requirements.

All you need is a computer, a headset, and an internet connection to start or transform your call centre business today.

The smart Contact Centre that adapts to your business needs

Cloud Contact Centre - Interactive Voice Menus (IVR)

Interactive Voice Menus (IVR)

Greet your customers professionally and provide service options
Cloud Contact Centre - Automatic Call Distribution (ACD)

Automatic Call Distribution (ACD)

Smart call routing to Queues, Ring Groups and Agents
Cloud Contact Centre - Omni Channel

Omni Channel

Communicate through local calls, Instant Messaging and SMS
Cloud Contact Centre - Work anywhere

Work anywhere

React to call peaks and add standby agents, even if they are at home or on the go

Powerful real-time monitoring and reporting for efficient operation

Real-time coaching

Listen in on call recordings, interfere and easily escalate issues

Performance Tracking

Use data analytics to reveal the top performers for agent training

Custom Dashboards

Get real-time data on business-critical metrics like agent, queue and contact centre stats

Live-Leaderboards

Motivate agents with performance tracking visuals and metrics like sales volume per agent

Powerful real-time monitoring and reporting for efficient operation
Cloud Contact Centre - AI driven analytics

AI for personalised customer experience and smarter sales

Automated Lead Scoring

Focus on the prospects most likely to turn into customers

AI-Driven Analytics

Higher first call resolution (FCR) through Sentiment Analysis insights

Smart Chatbots

24/7 availability through AI-driven self-service chatbots

Speech Analysis

Convert call recordings into text to improve quality control and advanced analytics

Powerful real-time monitoring and reporting for efficient operation

Click to Call

Launch a call with a click in the CRM

Greet the customer by name

Link inbound calls to client records (screen pop-up)

Automated history

Auto-log customer interactions

Integrate with any CRM

Our solutions integrate with your business applications

Cloud Contact Centre - Integration with any CRM

Cut costs and increase profits

Save on

Staff and Resources
Staff and Resources
Cloud Contact Center - save on Hardware and Infrastructure
Hardware and Infrastructure
Cloud Contact Center – no hosting/storage fees
Running costs – no hosting/storage fees
Cloud Contact Center - low global call rates
Call Costs – low global call rates
Cloud Contact Center - Save on Initial Investment and ongoing licencing
Initial Investment and ongoing licencing
Cloud Contact Center - Save on Office Space
Office Space – work anywhere

Customer satisfaction for our call centre solution

admiral markets logo

We had several telecoms providers before to cover all countries we are operating in. With Impact Tech we only deal with one and achieved worldwide coverage and the best call rates!

CTO, Admiral Markets UK Ltd
nord fx logo

It is so easy to get started with Impact Telecoms. Quick setup, start making calls. Another plus, we saved more than 40% on communications costs.

Apostolos Apostolou, Head of IT Department, NordFX
robomarkets logo

The marketing and sales support we have received from Impact Tech has been excellent and has been extremely helpful to us.

RoboMarkets
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Ready to try our cost-effective contact centre platform?

Hassle-free call centre solution that you can use right away