Free cloud-based contact centre solution

Give customers interactions they want with a call centre employees love. It’s hassle-free. You just need a computer, headset and a connection to the internet.

    Try our FREE cloud-based solution
    Deliver industry leading customer service


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    No credit card required. No commitment. No catches.

    Increase customer satisfaction
    Lower customer churn
    Highest Quality of Service
    Best compliance & brand protection
    Improved efficiency & productivity
    Higher First Contact Resolution (FCR)

    Superior customer experience means business

    Our Call Centre solution provides every tool needed to turn prospects into satisfied customers. Happy customers repeat business and become messengers for your services.

    Great customer experience increases profits and lowers lead acquisition cost.

    Hassle-free cloud-based call centre

    No technical consultants or complex hardware required. A computer, a headset, and an internet connection are all you need to start talking today.

    Do more with these key features

    IVR System - Automated Call Distribution

    IVR System

    Automated Call Distribution and smart call routing
    Click to Call

    Click to Call

    Integrates with any CRM and agents call from desktop
    Real Time Feedback

    Real Time Feedback

    Get alerts as soon as a call is not connected
    Automated Lead Scoring

    Automated Lead Scoring

    Focus on the prospects most likely to turn into customers
    AI-Driven Reports and Analytics

    AI-Driven Analytics

    Higher first call resolution (FCR) through Sentiment Analysis insights
    Omni Channel

    Omni Channel

    Communicate through local calls, Instant Messaging and SMS
    Smart Chatbots

    Smart Chatbots

    24/7 availability through AI-driven self-service chatbots
    Predictive Analytics

    Predictive Analytics

    Deliver better customer experience with behaviour insights

    Customer satisfaction for our call centre solution

    admiral markets logo

    We had several telecoms providers before to cover all countries we are operating in. With Impact Tech we only deal with one and achieved worldwide coverage and the best call rates!

    CTO, Admiral Markets UK Ltd
    nord fx logo

    It is so easy to get started with Impact Telecoms. Quick setup, start making calls. Another plus, we saved more than 40% on communications costs.

    Apostolos Apostolou, Head of IT Department, NordFX
    robomarkets logo

    The marketing and sales support we have received from Impact Tech has been excellent and has been extremely helpful to us.

    RoboMarkets
    quote

    Cut costs and increase profits

    Save on

    Staff and Resources
    Staff and Resources
    Cloud Contact Center - save on Hardware and Infrastructure
    Hardware and Infrastructure
    Cloud Contact Center – no hosting/storage fees
    Running costs – no hosting/storage fees
    Cloud Contact Center - low global call rates
    Call Costs – low global call rates
    Cloud Contact Center - Save on Initial Investment and ongoing licencing
    Initial Investment and ongoing licencing
    Cloud Contact Center - Save on Office Space
    Office Space – work anywhere

    Benefits of smart management tools

    To achieve industry leading customer service requires managers to access tools that give them real-time feedback about how their team is performing.
    Our contact centre solution helps managers to identify what actions are needed to deliver the best customer experience and increase employee efficiency.

    Cloud Contact Center management tools

    Speech to Text

    Convert call recordings into text to improve quality control and advanced analytics

    Eavesdropping

    Listen in on calls for policy checking, agent training and to easily escalate issues to managers

    Performance Tracking

    Use data analytics to reveal the best performing team members and use top performers for agent training

    Custom Dashboards

    Get real-time data on business-critical metrics like agent, queue and contact centre stats

    Budget Control

    Monitor budget in real-time and other metrics like calls, location and call destinations

    Leaderboards

    Motivate agents with performance tracking visuals and monitor call centre metrics like sales volume per office or agent

    Ready to try our cost-effective contact centre platform?

    Hassle-free call centre solution that you can use right away