Free cloud-based contact centre solution
Give customers interactions they want with a call centre employees love. It’s hassle-free. You just need a computer, headset and a connection to the internet.
Superior customer experience means business
Our Call Centre solution provides every tool needed to turn prospects into satisfied customers. Happy customers repeat business and become messengers for your services.
Great customer experience increases profits and lowers lead acquisition cost.
Hassle-free cloud-based call centre
No technical consultants or complex hardware required. A computer, a headset, and an internet connection are all you need to start talking today.
Do more with these key features
IVR System
Automated Call Distribution and smart call routing
Click to Call
Integrates with any CRM and agents call from desktop
Real Time Feedback
Get alerts as soon as a call is not connected
Automated Lead Scoring
Focus on the prospects most likely to turn into customers
AI-Driven Analytics
Higher first call resolution (FCR) through Sentiment Analysis insights
Omni Channel
Communicate through local calls, Instant Messaging and SMS
Smart Chatbots
24/7 availability through AI-driven self-service chatbots
Predictive Analytics
Deliver better customer experience with behaviour insightsCustomer satisfaction for our call centre solution
We had several telecoms providers before to cover all countries we are operating in. With Impact Tech we only deal with one and achieved worldwide coverage and the best call rates!
It is so easy to get started with Impact Telecoms. Quick setup, start making calls. Another plus, we saved more than 40% on communications costs.
The marketing and sales support we have received from Impact Tech has been excellent and has been extremely helpful to us.
Cut costs and increase profits
Save on
Benefits of smart management tools
To achieve industry leading customer service requires managers to access tools that give them real-time feedback about how their team is performing.
Our contact centre solution helps managers to identify what actions are needed to deliver the best customer experience and increase employee efficiency.
Speech to Text
Convert call recordings into text to improve quality control and advanced analytics
Eavesdropping
Listen in on calls for policy checking, agent training and to easily escalate issues to managers
Performance Tracking
Use data analytics to reveal the best performing team members and use top performers for agent training
Custom Dashboards
Get real-time data on business-critical metrics like agent, queue and contact centre stats
Budget Control
Monitor budget in real-time and other metrics like calls, location and call destinations
Leaderboards
Motivate agents with performance tracking visuals and monitor call centre metrics like sales volume per office or agent
Ready to try our cost-effective contact centre platform?
Hassle-free call centre solution that you can use right away
