Free cloud-based contact centre solution
Give customers interactions they want with a call centre employees love. It’s hassle-free. You just need a computer, headset and a connection to the internet.
Superior customer experience means business
Our Call Centre solution provides every tool needed to turn prospects into satisfied customers. Happy customers repeat business and become messengers for your services.
Great customer experience increases profits and lowers lead acquisition cost.
Impact Speech Intelligence
With Automatic Speech Recognition (ASR) and Sentiment Analysis
One of the toughest tasks call centre team leads face is monitoring conversations between agents and customers. It’s impossible to listen in on every call but now every call can be transcribed in real time and to understand the mood, sentiment, and tone of customer conversations throughout the customer journey by adding Impact Speech Intelligence to Impact PBX.
This makes every call searchable for keyword usage and Sentiment Analysis can help to identify calls that need closer inspection and agents who need additional training. Impact Speech Intelligence can also help to identify the best performing agents so that other agents can improve by revealing key metrics like talk-to-listen ratio.
Customer satisfaction for our call centre solution
Cut costs and increase profits
Benefits of smart management tools
To achieve industry leading customer service requires managers to access tools that give them real-time feedback about how their team is performing.
Our contact centre solution helps managers to identify what actions are needed to deliver the best customer experience and increase employee efficiency.
Convert call recordings into text to improve quality control and advanced analytics
Listen in on calls for policy checking, agent training and to easily escalate issues to managers
Use data analytics to reveal the best performing team members and use top performers for agent training
Get real-time data on business-critical metrics like agent, queue and contact centre stats
Monitor budget in real-time and other metrics like calls, location and call destinations
Motivate agents with performance tracking visuals and monitor call centre metrics like sales volume per office or agent