Free cloud-based contact centre solution
Give customers interactions they want with a call centre employees love. It’s hassle-free. You just need a computer, headset and a connection to the internet.
Superior customer experience means business
Our Call Centre solution provides every tool needed to turn prospects into satisfied customers. Happy customers repeat business and become messengers for your services.
Great customer experience increases profits and lowers lead acquisition cost.
Hassle-free cloud-based call centre
No technical consultants or complex hardware required. A computer, a headset, and an internet connection are all you need to start talking today.
Do more with these key features
IVR SystemAutomated Call Distribution and smart call routing
Click to CallIntegrates with any CRM and agents call from desktop
Real Time FeedbackGet alerts as soon as a call is not connected
Automated Lead ScoringFocus on the prospects most likely to turn into customers
AI-Driven AnalyticsHigher first call resolution (FCR) through Sentiment Analysis insights
Omni ChannelCommunicate through local calls, Instant Messaging and SMS
Smart Chatbots24/7 availability through AI-driven self-service chatbots
Predictive AnalyticsDeliver better customer experience with behaviour insights
Customer satisfaction for our call centre solution
Cut costs and increase profits
Benefits of smart management tools
To achieve industry leading customer service requires managers to access tools that give them real-time feedback about how their team is performing.
Our contact centre solution helps managers to identify what actions are needed to deliver the best customer experience and increase employee efficiency.
Convert call recordings into text to improve quality control and advanced analytics
Listen in on calls for policy checking, agent training and to easily escalate issues to managers
Use data analytics to reveal the best performing team members and use top performers for agent training
Get real-time data on business-critical metrics like agent, queue and contact centre stats
Monitor budget in real-time and other metrics like calls, location and call destinations
Motivate agents with performance tracking visuals and monitor call centre metrics like sales volume per office or agent