Telephony Application Programming Interface (TAPI) is a programming interface for telephony applications. Applications for TAPI include, for example, software telephony, video conferencing or call centres. Third-party software can be connected to these systems via TAPI, such as CRM programs (see also “CTI”). It is an obsolete interface technology, which is gradually replaced by scripting interfaces and new cloud-based interfaces such as RESTful API.
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