UNICAF’S CALL CENTER HAS PROFITED FROM OUR SOLUTIONS WITH MORE THAN 400 AGENTS

The AI-driven solutions of ImpacTech and excellent support helped us to setup our call center infrastructure in no time. Provided as a Managed Service, we are able to run the operation with a minimum of admin resources and are able to focus our efforts on bringing our program to students with restricted access to higher education. Impact Contact Center enabled us to build personalised relationships between students and agents. It improved the efficiency…

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Unicaf is the leading online platform offering affordable, quality higher education to underserved markets, in collaboration with reputable universities in the UK, US, Europe and Africa.

Unicaf is using the Impact Contact Center to contact students all over the world and invite them to their scholarship program. With more than 400 agents in 12 call centers connected to one Impact Contact Center that secures smooth operation, good call termination and easy management, Unicaf managed to boost their engagement with students, provide great and personalised service and save costs.

“The AI-driven solutions of ImpacTech and excellent support helped us to setup our call center infrastructure in no time. Provided as a Managed Service, we are able to run the operation with a minimum of admin resources and are able to focus our efforts on bringing our program to students with restricted access to higher education. Impact Contact Center enabled us to build personalised relationships between students and agents. It improved the efficiency and productivity by providing smart solutions like 24/7 self service with intelligent chat bots and automated lead scoring. Overall, ImpacTech’s services helped us to process more inquiries with less resources, create a personalised customer experience and boost our business, yet cutting costs in all areas, for example the costs of lead acquisition.”