Unified Communications / UC & Collaboration refers to the integration of all communication channels, devices and media with the goal that everyone can interact with everyone in real time regardless of location. This connection of different communication technologies into a single environment includes, for example, e-mail, telephony (both landline and softphone), voicemail, conferencing and presence indication. UCC adds more components to UC for collaboration, such as document sharing & editing, video conferencing, whiteboards, etc.

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